Learn the basic vocabulary needed to check in with a receptionist at the doctor’s office
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Week of Dec. 15/25
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Lesson plan overview
| Task | To learn the basic vocabulary needed to check in with the receptionist at a doctor’s office. |
| CLB level | CLB Stage I (CLB 1-3) |
| Delivery method | Online |
| Class size | 10-15 students (vary the number of activities according to your class size) |
| Estimated time | 1.5 hours (depending on class size) |
| CLB Skills and Competencies | Speaking: Interacting with others Getting things done Sharing information Listening: Interacting with others Comprehending instructions Getting things done Comprehending information Reading: Comprehending information |
| Language focus | Learn the vocabulary needed to understand this topic. Use the appropriate grammar structures and vocabulary to respond personally to the reflection questions. (Encourage students to respond in full sentences.) |
| Cultural focus | Students understand the questions and answers expected and politeness formulas used in checking in at a doctor’s office in Canada. |
| Specific task learning objectives | To learn standard vocabulary for checking in with a receptionist at a doctor’s office. To practice this vocabulary in a role play (both with set dialogue and in an open-ended role play). |
| ESL Directions original video (🎥) and audio (🔊) activities? | This lesson includes original video (🎥) and audio (🔊) activities. |
| Resource attribution | ESL Directions original resources are marked below with an asterisk (*). Feel free to use these, but please give credit to ESL Directions. |
Lesson plan
Warm-up: Introducing the topic and defining our terms
- Today, we’re going to learn some of the words you need to check in at a doctor’s office.
- What is a receptionist?
- What is a patient?
- What does checking-in mean?
- What is an appointment?
- What kind of questions will the receptionist ask you when you arrive at the doctor’s office?
Skill-building activities
FEATURED CONTENT
- Vocabulary flashcards* 🔊
- Listen to the vocabulary again* (Pay attention to how to say the words and phrases and what they mean.)
- Checking in at a doctor’s office* 🎥 (Listen for the vocabulary we just learned. What words and phrases did you hear?)
Skill-using tasks
- Role play and comprehension questions* 🔊
- Who says what?* (Move the tiles under the correct speaker.)
- Match question and response*
Assessment/review tasks
Reflection questions
- What are three words or phrases that you learned today?
- Is it hard to get an appointment with your doctor? How long do you usually have to wait?
- How long do you have to wait in the doctor’s office?
- Do you speak with the receptionist, or does someone else do it for you?
- Do you know about 811? Visit the 811 website link.
- Has anyone called 811?
- When do you go to the hospital or call 911? When do you see your doctor?
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Click on the small right arrow at the top of this video to watch the videos or go to the YouTube Health Playlist.
HEALTH WORDWALL ACTIVITIES
Wordwall is a very useful interactive lesson-creation site. If you sign up for a free Wordwall account, you will be able to see our “Health” folder, which includes ESL Directions activities that you can add to your lessons.
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ESL teacher, movie buff, constant reader, and former editor and communications pro. Now a graduate of the Teaching English as a Second Language program at the University of Manitoba and a TESL Canada certified ESL teacher in Edmonton, Alberta, I specialize in teaching online classes of beginner ESL students.
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